Anyone who's ever had to phone a customer service line will know what a traumatising experience it can be...
Recently I got a new contract with Orange but I wanted to keep my old number and so had to phone O2's ridiculously priced customer service line. I had a fiver on my phone but despite this O2 managed to keep me on hold so long on their 25p/min phone number that it ran out. I mean what's up with that? It's an absolute joke. Then they said they'd phone me but they didn't, so I had to put more money on a phone I was getting rid of just to get rid of it. Why?
I really though it couldn't get any worse, until I phoned Orange's customer service line. At least when I phoned O2's customer service line it was an English person who I could understand, the same could not be said about Orange. I was greeted by an Indian woman who quite clearly couldn't speak English, she asked me to choose a password I chose the word "Rutherglen" as it was part of my address (stupid I know). When asked how to spell it I said R U T H E R G L E N and she asked me if it had a "Q" in it. I laughed and then she said "OK that's your password then". So I'm hoping that I don't have to use the password anytime soon because I still don't know what it is.
You have to laugh like, 'cos it's totally ridiculous.
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That made me LOL.
ReplyDeleteI also hate companies who say "We have all uk call centres". They never actually specify that the phone will be answered by someone from the UK!!
I laughed..... I laughed.... i laughed, it is just so true - i mean why is it always an indian woman, i think every number you call all goes through to the same lady.
ReplyDeleteah, but when i changed my number i had a chat with a nie indian man who understood everthing i said, and i understood him! so its not all bad :)
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